Skybus
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  • Destinations
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    Our destinations
    • Destinations overview
      Where we fly to
    • Exeter
      Rich in history and full of adventure
    • Isles of Scilly
      Unspoilt sand-fringed islands
    • Land’s End
      Cliffs, coves, and charm
    • London Gatwick
      An iconic city experience
    • Newquay
      Cornwall’s surfing capital
    Bird’s-eye view of Big Ben and the adjoining Houses of Parliament with surrounding cityscape.
  • Flying with us
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    Flying with us
    • About Skybus
      Who we are
    • Fare types
      Whats included in your ticket?
    • Flight status
      Real-time flight information
    • Customer experience
      Making every flight special
    • Our fleet
      Here to connect you
    • Latest news
      What’s new at Skybus
    • Sustainability
      Committed to protecting the environment
    aerial view of st mary's and st martin's, Isles of scilly from the window of a Skybus Twin Otter
  • Help centre
Flight status My account

Help Centre

Welcome to our help centre. We’ve set out this page to guide you in the right direction to make your journey smooth and stress-free.


Check-in
Check in online before you fly
Find out more
Travel documents
What to bring when you fly
Find out more
Luggage
Your luggage allowance with Skybus
Find out more
Accessibility services
Support every step of the way
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Children and infants
Travelling with children
Find out more
Onboard experience
During your flight
Find out more
Pets
Travelling with pets on Skybus
Find out more
Security and boarding
Getting ready to fly
Find out more
Our fees
Clear prices, peace of mind
Find out more
Prohibited items
Restricted and prohibited items
Find out more
Delays and cancellations
What to do if your flight is affected
Find out more
Travel insurance
Protect your travel
Find out more
Airport information
Plan your journey
Find out more
Group travel
Group travel made easy
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Claims
Sorry your journey with us wasn’t perfect
Find out more

Customer Support

If you need assistance, here’s how you can get in touch.

Contact us
  • Contact us
  • Help centre
  • Flight status
  • Online check-in
  • Manage my booking
  • Advertise with us
  • Terms & conditions
  • Privacy & cookies

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Isles of Scilly Skybus Limited (01802523) is a company registered in England and Wales. Registered office: Steamship House, Quay Street, Penzance, Cornwall TR18 4BZ. VAT number: 383879196.